A list of rejection reasons and their explanations
| Rejection Reason | Explanation |
|---|---|
| Other | Unknown error, contact the Payze support team |
| InvalidMerchant | Problem on the merchant configuration level |
| Restricted | The card is restricted from e-commerce or is blocked |
| BankRejectedTransaction | Technical issue within the acquirer bank system |
| Failed3ds | Transaction failed during the 3DS process, please try again |
| DeviceIssue | Device suspected of potential fraud |
| SystemMalfunction | General system error, contact Payze support team |
| 3DSAuthenticationFailed | Transaction failed during the 3DS process, please try again |
| 3DSTimeout | The cardholder stopped the payment process during the 3DS |
| AuthorizationFailed | Transaction failed during the 3DS process, please try again |
| VendorProcessingError | Technical issue within the acquirer bank system |
| CardIsNotActivated | The card is not active for e-commerce payments or is not activated generally |
| TransactionNotPermittedToCardholder | E-commerce transactions are restricted for the card, contact the issuer bank |
| UnknownError | Unknown error, contact Payze support team |
| Timeout | Transaction lifetime error, took too long to process the transaction |
| TransactionLimitExceeded | The volume or quantity of transactions reached the limit set to the company |
| CancelledByCardHolder | The cardholder cancelled the transaction and did not finish the purchasing process |
| InternalTimeout | Cardholder abandoned the payment process or did not finish the payment process within 15-minute timeframe |
| DeclinedByIssuer | The issuer bank of the cardholder rejected the processing of the transaction, please contact the issuer bank |
| IncorrectCardDetails | Indicated card details are incorrect |
| ReEnterTransaction | Technical issue, please try again |
| InvalidAmount | An indicated amount is forbidden in the system |
| IssuerInoperative | The technical issue on the issuer bank side, please try again later or contact the issuer bank |
| ExpiredCard | Card date is expired |
| LimitExceeded | The volume or quantity of transactions reached the limit set for the merchant |
| Security | The transaction was rejected due to the security and fraud reasons |
| LostCard | The card was reported lost |
| StolenCard | The card was reported stolen |
| InsufficientFunds | Not enough funds on the card to cover the transaction amount |
| PinIssue | Technical issue with the pin of the card |
| InvalidTransaction | Technical issue, please try again |
| ServiceNotAvailableRetry | Technical network issues, contact Payze support team |
| TerminalConfigurationIssue | Problem on the merchant configuration level |
| BlockedCard | The card was blocked generally or for e-commerce only, please contact the issuer bank |
| CardIssue | Card has a general problem, please contact the issuer bank |
| AccessRestricted | Wrong or Inactive authorization parameters, contact Payze support team |
| TokenIssue | Issue with saved card token |
| SmsIssue | 3DS/OTP code could not be sent to the cardholder |
| PotentialFraud | Potential fraudulent transaction |
| InvalidFile | Problem on the merchant configuration level |
| InvalidCardBrand | Issue on the card network level |
| InvalidCard | The card is not active or has some other problem, contact the issuer bank |
| PreauthorizationNotSupported | Preauthorization is not supported for this type of payment |
| VendorAuthorizationFailed | Technical issue within the acquirer bank system |
| CertificateNotFound | Problem on the merchant configuration level |
| 3DSAuthenticationLimitReached | Too many 3DS attempts, please try again later |
| SecurityIssue | The transaction was rejected due to the security and fraud reasons |
| CardNotFound | The card was not found in the system, please retokenize the card |
| PhoneNumberNotFound | The phone number for the OTP/3DS of the user is not registered in the card network system |
| OtpLimitReached | User attempted the max limit of SMS entries for OTP verification |
Please keep in mind that rejection reasons naming are subject to change and additional reasons might appear on regular basis